Frequently Asked Roofing Questions

Hiring a new Roofing Contractor can be daunting, which is why we've compiled a list of some of the most common questions we get from new clients. If your question isn’t answered, please feel free to get in touch and we'll help you as much as we can.

Our #1 and our favorite question! Do we have a referral program? Yes!

We know that the very best recommendations come from family members, neighbors, and friends. We would be honored if you could help us spread the good word about what we do for our customers. For each referral, that receives a new Heart Roofing roof, you will receive $50 and your referral will receive a $50 additional discount.

2. How and When Do I Pay?

Typically a 50% deposit payment from you via cash, check, or credit card required at the time of signing your agreement and the final half upon SUBSTANTIAL COMPLETION of your roof. Please see our Terms & Conditions.

3. How Long To Get My Roof Started?

We expect to start the installation on your roof in the time printed at the bottom of your agreement.  However, due to weather, material delivery, previous jobs, and other factors your start date could be a little sooner or later.  Our production and scheduling department will contact you as soon as your project nears commencement or should be there by any expected delay.  You will also receive a welcome call in the near future from our Sales Manager who will be glad to answer any questions that might arise. Most installations take 3-5 working days.

4. What is the pre-construction inspection?

Per the Terms & Conditions of your agreement, we replace rotten plywood or boards within the scope of work that we are doing.  A pre-construction is not excessive rot preventing a layover or other consideration that we should bring to your attention before we start the job.  If a condition exists that in the opinion of our Production Department prevents Heart Roofing LLC from moving forward as planned the Agreement, that condition will be discussed with you and a Change Order executed or any deposit paid returned to you without penalty.

5. What Happens if there is rotten wood?

We provide unlimited replacement of rotted decking at no additional cost.  Replacement of defective fire treated wood, sub fascia, insect damage, trusses, or other areas not within the scope of work is specifically excluded from our unlimited rotten woodwork replacement policy.  In such a case where there would be woodwork which is our responsibility, you would be notified, provided photos, and billed current market price per sq. foot of decking and current market price per linear foot of material and labor.

6. What Can We Expect During The Construction Process?

We strive to make your roofing project as clean as possible.  However, expect loud noises, vibrations, construction equipment, multiple vehicles, temporarily messy grounds, debris trailer (dumpster), roofing materials, and an active job site.  At the end of each day, the area around your home will be clean and dried in for any rain that might happen before the crew returns. We always tear off shingles and underlayment when installing the Landmark Pro.  Our metal panels can be installed as a layover or a tear-off. If you choose a metal layover and it’s acceptable to our production department, we will do our utmost to replace rotten wood. However, there is no way of knowing if all the rotten wood has been found.  Accordingly, a metal roof tear off is the most thorough approach that will yield the highest insurance discounts that you will lose if you choose a metal roof layover installation.

7. MUST MY AGREEMENT DETAIL WHAT IS TO BE DONE?

Read your agreement carefully to make sure the scope of work and price are correct.  Your agreement will be processed as written unless you later execute a change order or production contacts you with an installation issue.  Always ascertain all details of your purchase are in the agreement in writing.

8. IF THE WALLS OR CAP ON MY CHIMNEY ARE DEFECTIVE, MUST I FIX THEM AT MY EXPENSE?

When the walls of a chimney are defective, they require repairs; such as tuck pointing, stucco work, wood replacement or even structural replacement of the chimney itself.  Also, the chimney top/cap must protect your home from the elements. If any of these are defective, you must have them repaired at your expense or there will be leaks into your home – not from the roof.

9. IF WE HAVE A QUESTION OR SOMETHING GOES WRONG, WHO DO I CALL?

Feel free to contact your Thomas or Christian if you need something handled immediately. You are also welcome to call the main office if you wish to speak to the Office Manager should an emergency arise.